Job Description

Royston LLC is the industry leader in the design, manufacture, and installation of fully integrated store interiors, with modular fixtures that are the benchmark of quality, durability, operational flexibility, and total cost of ownership. We’re known for our unmatched expertise, our state-of-the-art manufacturing systems, and our philosophy of customer-driven innovation, from concept to store-level implementation. Whether it be new stores, remodels or even special rollouts, we deliver them fast and on time with solutions that benefit retail operations and sales.

Position Summary

Functions as the primary contact for order placement and is the pivot point of knowledge and information for fulfillment of orders. Individual must be self-motivated, self-sufficient, and high attention to detail. Additionally, the role requires the individual to be team-oriented and have a strong personality in achieving resolution of problems.

Essential Functions / Job Responsibilities:

• Identify customer account number, parts numbers, and pricing to complete entry
• Reconcile any purchase order differences with the customer
• Enter order into Royston order system
• Process credit card for prepayment orders
• Create manufacturing process notice, if applicable (priority shipment or corrective action orders)
• Create order folders for storing customer communication for non-project orders
• Maintain project folders for storing customer communication and complete project tracker
• Communicate to other departments to execute job duties for completion of orders
• Complete entry and confirm details to customer
• Navigate and utilize customer portals including, but no limited to, purchase order retrieval, approval, and status updates
• Monitor project schedules to secure customer dates are met
• Track shipments upon customer request
  • Begin investigation into any delayed or missing shipments
  • Create orders for defective or missing items
• Analyze Royston installation reports for completion of project
• Coordinate Return Goods Authorizations
• Assist customer and Accounting with invoicing issues by providing required order documents to determine discrepancies
  • Create required credit requests for any frontend discrepancy issues
• Work with Logistics for freight quotes
• Miscellaneous customer support Items
• Maintain Customer Data Profile Sheets
• Maintain customer price lists with established pricing

Minimum Qualifications / Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in Microsoft Word and Excel
• Customer support experience
• Logical thinking ability
• Telephone/communication skills
• Ability to perform duties with limited supervision
• Ability to multi-task in a fast paced environment
• Ability and desire to work in a team environment
• Previous experience with SAP Ariba and/or Coupa – Preferred, but not required
• Previous AS400 experience a plus

We offer a competitive and comprehensive benefits package, including medical, dental, and vision coverage, HSA and FSA options, and company-provided life and disability insurance. We also support your long-term goals with a 401(k) plan that includes a company match. Plus Paid Time Off (PTO) including 10 paid holidays annually.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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